Documentation

1. Create your account at icebox.cool with your email address, or sign in with Google or Microsoft.
2. Connect the mailbox you want Icebox to work on. Icebox needs one to do anything, so this comes first.
3. Give it a few minutes. Icebox reads your recent mail, works out who is waiting on you and starts drafting replies.
4. Open the Queue to see who is waiting, then Approvals to review the replies the agent wrote.
5. Prefer an app? Get Icebox for Windows from the Microsoft Store. It uses the same account.

1. Gmail or Google Workspace: choose Connect with Gmail and sign in with Google.
2. Outlook.com or Microsoft 365: choose Connect with Outlook and sign in with Microsoft.
3. Any other mailbox (iCloud, Yahoo, Zoho, your own domain): choose IMAP and enter the server, port, email address and password your provider gives you.
4. To add another mailbox later, go to Settings > Email Accounts.

Tip: Gmail does not accept your normal password over IMAP. For a Gmail address, always use the Gmail button.

1. Needs you lists the people who wrote and are waiting on your answer. Each one says why it is there.
2. Needs an action lists automated notices from the last 30 days that ask you to do something, like a bill or an expiring card. Nobody is waiting on a reply.
3. Click Reply to answer, Done when it is handled, or No reply needed to clear it.
4. Filed by the agent shows what Icebox read and set aside as needing no reply, so you can check its work.

1. Each draft shows the email it answers, the proposed reply, and why the agent believes what it wrote.
2. Confidence shows how sure the agent is. If it flags One thing to check, read that part before sending.
3. Edit the reply directly if you want to change anything, then click Send reply.
4. If the email needs no answer, click No reply needed. Click Reject if you would rather write it yourself, or Skip to come back to it later.
5. If the reply confirms a meeting, sending it also adds the meeting to your calendar.

Tip: In the Windows app, a draft the agent is unsure about takes two clicks: the first shows what to check, the second sends.

1. Open Clear my inbox. Icebox lists every sender in your mailbox, biggest first.
2. Review the suggested clean-up: marketing goes to Trash, and notifications and receipts are archived. People you write to are never included.
3. Untick any sender you want to keep, then click Clean up now.
4. Tick Keep it clean to do the same with a sender's future mail.

Tip: Nothing is deleted for good: Trash keeps it, and every step can be undone for 30 days.

1. Connect Google Calendar from the Calendar page.
2. When someone asks to meet, the agent's draft offers times you are actually free.
3. When you send a reply that confirms a time, Icebox adds the meeting to your calendar.

1. Free gives you the full email client for one mailbox. It does not include AI.
2. Personal Plus adds the AI agent for your own inbox. Business plans add shared inboxes for teams that answer customers.
3. Credit packs pay for AI you ask for, like summaries and translations, on any plan. Credits never expire.
4. Change or cancel your plan in Settings > Billing. You keep access until the end of the period you have paid for.
5. Annual plans can get a prorated refund within 14 days of purchase. Monthly plans are not refundable.

1. Mail is not arriving: open Settings > Email Accounts. If a mailbox asks you to reconnect, sign in again.
2. An email is missing: check Quarantine, where Icebox holds suspicious mail for you to review.
3. Gmail says your password is wrong over IMAP: remove that mailbox and connect it again with the Gmail button.
4. Nothing in the Queue or Approvals: the agent needs a few minutes after you connect a mailbox, and it is not included in the Free plan.
5. Still stuck? Contact us and we will help.